Recently I helped a small business owner totally re-write his marketing and business plans. The owner was grateful for the new copy, but expressed a concern that he may have issues writing copy for marketing materials or responding to bid proposals later in the year. He said,"It is so hard to start from scratch writing a marketing document when

The degree of how effective a presentation is lies with the presenter and not with the all singing all dancing presentation enhancing technology available today. You could have the very best PowerPoint presentation along with absolutely fabulous audio-visuals to impress the targeted audience but if you still do not manage to deliver your message y

Finding ways to motivate employees to do their best and beyond is rewarding for both the employee and the business. A successful manager turns reasonable requests asked of their employees into incentives for a job well done. Motivated employees are your greatest line in defense in attaining quality job performance and meeting future goals.

eLearning offers a range of educational outcome and cost reduction benefits for contact centre training delivery. These include reductions in training delivery time, increased agent skill sets, continuity in training delivery and greater content engagement. Through the use of eLearning technologies, agent skill sets can be greatly enhanced by allo

If you are seeking conference call providers, do not make the mistake of choosing the first one that you come across. There are several things that you should consider before making a choice to get the best from your conference calls at the best price. Bear in mind that not all providers are alike. The very first thing you need to do before look

Technology today is so advanced that people are able to hold meetings and conferences without even being in the same country, much less in the same room. This is often done through the technology of teleconferencing. Although many techno-savvy people today know how to set up a teleconference, there are still many who are left with a bewildered

Giving feedback is one of the most important interpersonal skills for any manager. The purpose of constructive feedback is to provide information that will contribute to improvements and create better results. For feedback to be useful, it has to be actionable, otherwise it's likely that the situation or behaviour will recur. Whenever you'r

If you work in Washington DC or if you are leading a corporate team building retreat and you want to find somewhere fun to go where there are lots of team building opportunities, you should follow these tips to find fun team building exercises in DC. Having a great sense of teamwork is so important for businesses. After all most people spend mo

When you are looking for a custom phone number, either for your business or your home, you should take into account a variety of facts ranging from features to price and the convenience that come along with it. It would take you hour upon hour to sift through the various providers, to find exactly what you are looking for. So if you know specifical

From The Marina Village to The Holiday Inn in downtown San Diego there are thousands of Christmas or Holiday parties taking place every year in this beautiful county. The majority of the Christmas parties are for companies and corporations that are wanting to reward their employee's in the holiday season, by having a nice get together with co-work

Before we look at what businesses in 2008 are doing to communicate smarter and better it is perhaps a good idea to take look at how communication has progressed through the ages with a brief history of communication. For example did you know that as far back as 3000BC, The Egyptians created a language by using pictures to communication? This lan

How do YOU communicate with your people? If you need to let your staff know something - the latest pay offer, when the office party is, that their department is being restructured - how do you do it? If yours is a fair-sized business, chances are that you leave it to the HR department to fire off a memo or an email. And often, that's just fine.

In Part 1 we looked at why starting a debate was a breakthrough way to save you time and make more money. Now let's look at how to get a debate started. So what's the best way of getting your people involved in a debate? Well, it involves the most effective form of communication. As you might guess, this is face-to-face contact. It has been s

Asking for feedback is a great way to get information from others that helps us make improvements on any number of projects or situations. Recently, I was looking for feedback and asked my peer the following: "I've attached the two ads that I spoke to you about when we met. If you have a moment, could you please take a look at both and give

If you want to promote your product or service, then consider using public relations. The best part of PR is that it costs nothing. In fact, public relations is one of the best kept secrets of small business owners who are successful. Use these powerful techniques to get picked up by local and national media. 1. Be an expert. The media relies on