Unlike outbound call centers, inbound centers are there to field calls from existing and potential clients. This means that their quality of communication is, perhaps, even more important than that of outbound call centers, where agents initiate contact with potential clients. If a client is the one to phone the call center, one thing is certain fr

Have you ever sat in a meeting where everyone is busy giving their point of view and trying to prove why they are right? Where no one is actually listening or trying to understand other individuals points of view. The alternative meeting format is where everyone listens to and agrees with the meeting leader. No one contributes or adds ideas, they a

The success of an investor in real estate property will depend a lot on the choices that they make when investing in properties. Whether an investor is buying properties to flip for a profit or to keep and make a rental income from, careful consideration into what you are buying needs to be taken. Choose the type of investing that you want to be

There are an array of principals that corporate trainers are trying to help executives understand during their seminars, but they really want to get to the root of why the current state of affairs at the job are not turning results and how minds and culture can be aligned properly. It's a top down training principal where executive leadership

Good presentation skills are within everyone's reach. For many people, if not most, presenting can be a daunting and unpleasant experience. It needn't be so, and here we'll give you some simple tips to help you hone more effective presentation skills development. Presentations are an effective way to communicate to large numbers of people at the

One of my favorite places to shop in town reserves a parking space closest to the door for its employee of the month. That retailer, like many businesses, knows the importance of small, regular gestures that publicly recognize employees. Such kudos build employee loyalty, inspire excellence and motivate workers to perform at a high level month a

Over 214 million dollars were spent on the internet last year to find meaningful relationships. People all over the globe are looking for happy and fulfilling relationships. Yet, obviously most are not finding it. Why? What is wrong? The problem is in the goal or objective. People are driven to find happiness. They will do just about anything to

Communicating with others is an essential skill in business dealings, family affairs, and romantic relationships, and is an essential part of any personal development effort. Do you often find yourself misunderstanding others? Do you have difficulty getting your point across clearly? When it comes to communication, what you say and what you don't

How disciplined are you? If you're like most freelancers, you love the "time freedom" of your lifestyle. No more punching a time clock or being chained to a desk. No more "hanging up quickly" when the boss walks by. As a freelancer those days are gone forever...but one quickly learns that in order to make a great living as a copywriter, you'r

There are increasingly two schools of thought (we're sure there are probably 2002): one for and one against Appraisals. And in both, the bottom line still is that they will cost your company money if not handled well. As we know, in vast numbers of cases they aren't. Although the appraisal format may be key, the best procedures in the world won'

Organisations are turning more and more to external training companies to develop the 'soft' skills of their staff. With so much expertise available what do people need to look for to get the best from the training they buy in? At Impact Factory we have evolved a way of working with our clients which produces truly effective training programmes

A valuable negotiation skill for both business and personal worlds is the ability to adequately apologize. We all make mistakes; yet effective, sincere apologies are becoming too uncommon. Two events in recent years focused my attention on the art of the apology: in Forrest Gump, the character played by Tom Hanks, who was quick to apologize to t

I just heard an amusing story that illustrates how a lack of communication can create some real problems. A photographer for CNN was assigned to cover southern California's wildfires last year. He wanted pictures of the heroic work the firefighters were doing as they battled the blazes. When the photographer arrived on the scene, he realized th

One of the chief benefits of booking on-site (in-house) training, as opposed to sending your people off to a training centre to attend a pubic course, is that the training can be customised to suit the specific needs of your organisation. When booking on-site training courses, be sure to make this clear to the training company and brief them fully

The current trend is for an increase in coaching and mentoring in the workplace. Coaching and mentoring, whether on an executive level or for overall staff, are increasingly being recognised as important in employee development. It is acknowledged by senior management in many organisations that their company will thrive if they offer some form o