Having read the benefits of time-tested quality improvement techniques such as Six Sigma, many managers often feel the need to implement the same in their respective domains. However, since permission from top management is required for such implementations and most managers often do not know how to present their case to top management in the right

The fact that simulation technology is one of the best technologies ever developed is easily evident when we look at its widespread use in almost all types of industries, including both manufacturing and service sector business entities. The effectiveness of simulation tools and techniques however, is proven when we look at how well and how eas

Over the past few years, the ITIL has helped many IT companies to form long-lasting and fruitful working relationships with their customers through the use of highly effective tools such as Service Level Agreements (SLAs) and Operational Level Agreements (OLAs). Both these tools are quite effective, but the problem is that they deliver the desired

These software systems were non-existent at the time when Six Sigma was used for the first time in the late seventies by Motorola Corporation, but now they have become an inseparable part of each and every Six Sigma quality improvement project. This is mainly because business processes have become more complex over the years, generating mountains o

However, associating Lean with just the big boys is certainly not the right thing to do - because the reality is that Lean is quite versatile and can be implemented by any business organization, irrespective of its size. For proof, you just need to have a look at some of the relatively smaller businesses such as a packaging firm that might have

Analysis of a failed project will definitely help the team to know about the lack of commitment as well as attention by senior management, and towards the business and cultural investment that were required for accomplishing and sustaining the new levels of performance. It is here that the assessment will be needed when reworking a failed project,

If you are the owner of a hotel, motel or some other type of large commercial building then when it comes time to paint there are some special considerations when you are going to hire a professional commercial painting contractor to complete your painting project. In this article we will look at some of the most important areas. The first thing

Many businesses have now been successful in executing Lean Sigma in sales and gaining benefits that have been obvious only in case of organizational processes and functions. In addition, success stories of innovators and industry leaders prove that this methodology is not only effective but also helpful in providing practice guidelines for empl

Service desks functions are highly customer oriented. They are in a position to understand the voice of the customer and have the data required for Six Sigma projects. Areas for application of Six Sigma Training: -Customer complaints: Help desk operations in themselves are about problem resolution for customers. When a customer faces a situat

The Process Including the finance department in Six Sigma deployment is a decision usually made at the design stage of the operation. Here, the department is treated as an associate in the establishment and operation plan. Easy said than done, many operations people are of the view that people related to accounting or anything to do with it ar

For any organization to implement a Six Sigma project successfully, there are a few considerations to be made, such as management support, education and training, committed resources and linking the effort to compensation. Management Support In small businesses, management is generally involved on a personal basis to a great extent. It is eas

There are times when Six Sigma proves an excellent methodology for the elimination of defects. Sometimes defects are understood from VOC or VOS. These may be relevant from the point of view of the business, but there may be some defects that may not be noticed. For example, if there are delays within a process, then by speeding up the process,

Any system invented or developed for improving a process or product is not foolproof. A new principle or system is like a trickling stream which, in the course of its evolutionary journey, is either joined by a number of other contributories or it itself ends up contributing to a bigger stream of thought and system. The synergy produced by this phe

Implementing "Lean" concepts in maintenance processes is not easy because in most companies, maintenance activities are conducted by relatively less-skilled personnel who may not have the ability to understand the complexities of "Lean" concepts and methodologies. Additionally, maintenance personnel are often so fully engrossed in their daily a

This is one of the main reasons that Lean Six Sigma training has become an important factor of all Lean implementation projects. Here are some popular Lean Six Sigma training options or methods that businesses can use to achieve the desired results. Classroom Training Classroom training is just like attending a school or college lecture